Terms and Conditions

Click on any option below, to help guide you to the corresponding field.

Orders

Billing & Pricing

Production

Rush Service

Artwork

Samples

Shipping

Options & Miscellaneous


Orders

 

  • CONFIRMATION: Orders are acknowledged by fax or e-mail.
  • REPEATS:For repeat order, please reference the most recent purchase order.
  • LESS THAN MINIMUM: $25(V) will be added to purchase order for quantities less than 1st column.
  • ABSOLUTE MINIMUM: Half of 1st column quantity, plus less than minimum charge. Deboss multi-color
    and/or multi-location imprint not available for LTM orders.
  • OVERRUNS & UNDERRUNS: Due to nature of custom printing, we reserve the right to ship overruns
    up to 3% and underruns up to 5% of amount ordered and bill accordingly.
  • CANCELLATIONS: Orders will not be cancelled without factory authorization, granted only prior
    to approval on the paper proof. All expenses applied to date will be charged accordingly.
  • OVERSEAS PRODUCTS: Overseas orders within catalog quantities do not qualify for special pricing.
    Column pricing applies.

 

 

 

Billing & Pricing

 

  • TERMS: Payment Net 30 Days with advanced credit approval and first order requires prepayment
    or a deposit. Maximum amount on Net 30 Day terms is limited up to last column quantity.
  • PREPAYMENT: We accept Visa, MasterCard, and American Express. We accept company checks; however
    the check must clear the bank before the order is shipped.
  • UNIT PRICING: Pricing on most items includes 1-color and 1-location imprint. Imprint on accessories
    or gift boxes may be available upon request. Please contact us for a quote.
  • SPECIAL PRICING: Orders under 1st column quantity do not qualify for special pricing.
  • NOTE: This catalog contains current pricing and products as of January 2018. We are NOT responsible
    for typographical errors or for incorrect information listed on industry product search tools such as ESP and SAGE.
    All prices are subject to change without notice. The most current pricing is located at www.cosmofiber.com

 

Production

  • PAPER PROOF: One e-mail or fax proof at no charge, additional proofs are $10(V). Please allow up to 2 days
    after receipt of artwork and order.
  • VIRTUAL MOCKUP: $15(V). Please provide electronic artwork and e-mail address.
  • COPY CHANGE: New set-up charge applies.
  • PMS COLOR: $20(V) per color per order. PMS matching is performed on color of ink on white surface,
    before imprinting. Due to variation of imprint surface (e.g. dark colored items or aluminum) we cannot guarantee
    exact ink color match on merchandise.
  • PMS MATCHING ON REPEAT ORDERS: Non-standard PMS colors are manually mixed on a per job basis.
    100% matches on repeat orders cannot be guaranteed. Please provide sample from previous run for reference if needed.
  • CHANGE IMPRINT INK: $12.50(V) per color.

Rush Service

 

Cosmo Fiber does offer rush services. Please contact factory to confirm availability, timing, and rush charges.

  • Minimum rush charge is $50(V).
  • Production time begins next working day after art approval is received.

 

Artwork

 

  • Artwork must be submitted in electronic format. Vector art is required for most imprinting methods and is recommended
    for the best imprint.
  • E-MAIL ARTWORK: Send vector art to art@cosmofiber.com in EPS, PDF, or AI file.
  • ART TOUCH UP: $25(V) minimum charge for general art touch up and/or re-creation.
  • PMS MATCHING ON REPEAT ORDERS: Non-standard PMS colors are manually mixed on a per job basis.
    100% matches on repeat orders cannot be guaranteed. Please provide sample from previous run for reference if needed.
  • TYPESETTING: $20(V) typesetting charge applies.

 

 

Samples

  • BLANK SAMPLE: Billed at End Column Pricing, returnable for credit (less shipping). We issue credit on returned
    samples only if they are in original packaging with all the accessories and in working condition. Returns need to be received
    within 30 days of ordering.
  • RANDOM SAMPLE (with imprint): Available on some items by request only. Random imprinted items cannot be returned.
  • PRE-PRODUCTION & SPEC. SAMPLES: Setup charge plus cost of item on domestic items. Allow 3-5 working days for
    production on domestic items after the approval on paper proof. After approval on the pre-production sample, re-setup
    charge applies. Please contact factory for prepro and spec availability on overseas orders.

 

Shipping

  • Orders are normally shipped via Ground service, unless otherwise noted.
  • Weights shown in catalog are approximate.
  • Cosmo Fiber will insure all shipments on behalf of the distributor at the value of the merchandised as invoiced
    when shipped on Cosmo Fiber’s account. Insurance costs are included in the shipping charge.
  • Cosmo Fiber will expedite shipping, at the Distributor’s expense, to meet an in-hands date unless notified to the
    contrary by the Distributor prior to shipment.
  • FOB POINT: Factory in Los Angeles County, California.
  • DROP SHIPMENT: $5.00(V) per location after the first location.
  • CARD INSERTION: $0.40(V)
  • MAILERS: Please call us for quotation.
  • RETURNS: Must receive prior authorization from the factory. A 10% re-stocking fee applies to blank goods
    returned. Call us for further details.
  • SPECIAL PACKAGING: Please add $12.50(V) per case for special ceramic packaging. In the event that you decline
    the use of our special packaging or FedEx shipping, it is understood that Cosmo Fiber will not be liable for any breakage claims.

 

Options & Miscellaneous

 

  • CHANGE INK REFILL: Blue ink cartridge is available to substitute (for black ink) on some pens at 40¢(V) per piece.
    Contact factory for details.
  • BATTERY & INSERTION: Add 30¢(V) per battery (‘AA’ or ‘AAA’),to be included in the box.
  • BLANK PRODUCTS & SELF-PROMOTION: Pricing varies from next-column to end column. Please contact us.
  • CO-OP PROGRAM: Contact factory for information and pricing.
  • PRODUCT DISCLAIMER: Due to manufacturing improvements and die lots, factory may make slight changes to products
    shown in this catalog without notifying customer. Changes made will not affect the quality of product.
  • PRODUCT WARRANTY: Cosmo Fiber covers manufacturers’ defects and imprinting issues for a period of up to 60 days
    after shipment. Claims arising from excessive or improper usage of the items will not be covered. Please contact your sales
    representative for further information.